... Testimonials

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Customer Needs Assessment

In seeking to outsource its instructor-led training, Armstrong World Industries required a reliable, quality training program for its employee workforce. Armstrong also desired an organization with the ability and willingness to respond rapidly to program changes, meet stringent timeframes, and offer added value services.

The PTS Approach

Since 1989, PTS has met Armstrong's needs with instructor-led training and customized services which are continually being modified as Armstrong's requirements change. With the aid of CustomDOC, PTS's exclusive custom courseware compiler, PTS is able to tailor each training session to Armstrong's departmental needs. What sets PTS apart is its ability to provide an array of products and services that address different educational needs as well as learning styles and motivations. Administrative functions involve enrolling students, scheduling classes, maintaining rosters and class attendance, pre- and post-training evaluations and providing certificates of course completion.

In addition to Corporate Training Services, PTS also provides the following customized training programs to Armstrong:

Executive Training: On an as-needed basis, PTS conducts two-hour one-on-one executive training sessions, teaching and reviewing basic PC skills for each of Armstrong's top 50 executives.

TRIP-Ticket Training Incentive Program:In a collaborative effort, PTS and Armstrong developed an incentive to induce end users to become more proficient on the desktop. TRIP-Ticket, the Training Incentive Program encourages end users who have taken five training courses by offering the sixth course free.

The Results

Armstrong Worldwide Industries maintains a Quality Management program designed to rate its outside vendors, and for three consecutive years they have given PTS the highest level rating of quality and performance. Armstrong management has reported a marked improvement in the self-sufficiency of end users in the eight operating facilities where PTS has been providing corporate training services. In addition, end users have reported a higher comfort level with their computer applications

"PTS does everything for us! They are extremely willing to change directions and make alternate plans to accommodate a special request. Whether it's creating a custom class or finding a speaker for special topics and training, they always meet our timeframe. The quality of PTS instructors is #1, and our employees feel like they are getting a good value for their class time. PTS makes my job easy because they handle all the administrative functions and answer the demands of our end users."

William Stine

Armstrong World Industries